Business Analyst I

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide a high level of customer support to DF/HCC stakeholders, including study teams, clinicians, Office of Data Quality, Office for Human Research Studies, Mass General Brigham eCare and others by either resolving issues or facilitating connection with appropriate resources.
• Assist with business requirements gathering, workflow analysis, definition and documentation of system requirements for the many clinical research business processes involved for each of the DF/HCC institutions as they relate to the various clinical trial systems, biobanking and basic research systems.
• Assist with the design and implementation of system and workflow solutions for clinical trials management, research administration, and other systems supported by the Customer Experience Operations team.
• Manage all aspects of the project: team communications, timelines, signoffs, scope changes, etc.
• Adhere to recognized project management tools and methodologies
• Schedule and run meetings, report progress, track and route issues
• Serve as an exemplary representative of RIO. On-going communication, feedback and follow-through with customers/peers are essential.
• Learn and utilize new products and tools, as appropriate, to successfully complete work assignments
• Work closely with vendors and maintain positive collaborations
• Develop project and system documentation throughout the course of daily activities and projects
• Understand requirements involved in human subjects research
• Actively participate in and support team culture
• Utilize Dana-Farber Cancer Institute values to govern decisions, actions and behavior
• Perform other related duties as assigned and/or needed
• May participate in 24/7 on-call rotation for resolution of patient care critical issues.